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‎11-22-2024 12:13 PM

HP Recommended
Product: HP Color LaserJet Enterprise MFP M577 series

Over the weekend the printer will always print 15-20 pages with just the words "help me", creepy I know

I was told this is a type of test page and I'm not sure why this is printing if no one is trying to get it to print a test page. I am unable to power it off over the weekend due to policy restrictions, and if I pull a tray to prevent it printing it will pile up jobs so as soon as I insert the tray again it will print the 15-20 pages then. Does anyone know what could cause this? I've never seen a printer behave this way before
Thank you in advance!

Category:
1 REPLY 1

‎11-22-2024 12:47 PM

HP Recommended

This is NOT a test page of any sort that would be built into an HP printer. Assume that your systems have been compromised by someone at this point willing to just pull tom-foolery. You need to engage the services of a professional who can ensure that your network is secure. If the printer is wireless it might be that someone has gained access to the wifi direct. Check the job log to see how the jobs were sent. If they were wifi direct, immediately either disable wifi or create a new strong password for wifi direct access.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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