My printer is printing blank pages even when trying a test page.

[AdamOG]

My printer is printing blank pages even when trying a test page.  Also, when running diagnostics I get a message saying the Print Spooler test can't be completed

[Echo_Lake]

@AdamOG

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand that your HP printer is not working correctly, to provide an accurate resolution, I need a few more details:

• Are you able to make photocopies on the printer?

If yes, follow the steps below-

Restart the print spooler and try uninstalling the drivers:

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.

Now uninstall and reinstall the printer driver. Follow the steps below-

• 1) In Windows, search for and open Programs and features 
• 2) Select your HP Printer 
• 3) Select Uninstall 
• 4) In Windows, search for and open Devices and printers 
• 5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
• 6) Open up the run command with the “Windows key + R” key combo. 
• 7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”
•  Click on the “Drivers” tab 
• 9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 
• 10) Select Ok 
• 11) Select Apply and Ok on the Print Server Properties windows 
• 12) Close Devices and Printers.

Now, download and install the full-featured software from here.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.