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My printer is printing blank pages even when trying a test page.

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Envy 6032e
Microsoft Windows 10 (64-bit)

My printer is printing blank pages even when trying a test page.  Also, when running diagnostics I get a message saying the Print Spooler test can't be completed

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Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help, I understand that your HP printer is not working correctly, to provide an accurate resolution, I need a few more details:

  • Are you able to make photocopies on the printer?

If yes, follow the steps below-

Restart the print spooler and try uninstalling the drivers:

  • Press “Windows key” + “r” to get the “Run” window.
  • Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
  • Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
  • Go to services again - Start the print spooler.

Now uninstall and reinstall the printer driver. Follow the steps below-

  • 1) In Windows, search for and open Programs and features 
  • 2) Select your HP Printer 
  • 3) Select Uninstall 
  • 4) In Windows, search for and open Devices and printers 
  • 5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
  • 6) Open up the run command with the “Windows key + R” key combo. 
  • 7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”
  •  Click on the “Drivers” tab 
  • 9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 
  • 10) Select Ok 
  • 11) Select Apply and Ok on the Print Server Properties windows 
  • 12) Close Devices and Printers.

Now, download and install the full-featured software from here.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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