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‎01-10-2021 11:24 AM

HP Recommended
Product: LaserJet Pro MFP M125nw
Operating System: Microsoft Windows 10 (64-bit)

My printer has been stuck on initializing and I am unable to print. I have tried unplugging it and re-plugging it, remove the laser cartridge, I have tried to update the firmware by doing the permanent storage init but its keep going back to initializing automatically.  I have also checked every forum solution that I could find and was unlucky. Any help is appreciated!

Category:
1 REPLY 1

‎01-15-2021 02:19 AM

HP Recommended

@bhavik26

 

Welcome to HP Support Community


I appreciate all your efforts and expertise in Troubleshooting this issue

 

At this point I suggest you contact HP Support in your region for service options

 


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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