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‎09-14-2021 07:49 PM

HP Recommended
Product: HP OfficeJet 4655

I have tried the steps of unplugging it, waiting 60 seconds, plugging it back in as described on another thread.  I want to try taking the ink cartridges out but they are pushed all the way to the right and I can't force them to center so I can access the black cartridge. Not sure if I can release those but this printer worked just fine when I used it last time I did (about a year ago, packed it up and haven't touched it for a year).  

I've tried reinstalling drivers through the HP Smart app but it won't recognize my printer via USB because of the code I think. I've tried 2 different devices with the HP Smart app and no success. 

Does not appear to be jammed, have taken it apart and looked for jams. 

Category:
3 REPLIES 3

‎09-18-2021 02:44 PM

HP Recommended

Hi @ heda,

  

Welcome to the HP Support Community.  

  

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.   

  

Hope this helps! Keep me posted.  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

  

Have a great day!  

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‎09-19-2021 10:37 AM

HP Recommended

Hi Praveen, the envelope next to my profile is white and I have no new messages. Could you please send the instructions again or provide them within the thread?

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‎09-23-2021 10:15 AM

HP Recommended

Hi Praveen, the envelope next to my profile is white and I have no new messages. Could you please send the instructions again or provide them within the thread?

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