My printer says printer failure with code 0x6100004b

[Steddyone]

HP OfficeJet Pro 6978

[A_Gayathri]

Hi @Steddyone ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The error code 0x6100004b on an HP OfficeJet Pro 6978 indicates a hardware issue with the printer. Here are steps you can try to resolve the problem:

Restart the Printer:

• Turn off the printer and unplug the power cord.
• Wait for about 1-2 minutes.
• Plug the power cord back in and turn on the printer.

Check for Obstructions:

• Make sure there are no obstructions or foreign objects in the paper path or inside the printer.

Reset the Printer:

• Turn off the printer.
• Disconnect the power cord from the back of the printer.
• Wait for about 2-3 minutes.
• Reconnect the power cord and turn on the printer.

Update Firmware:

• Check if there are any firmware updates available for your printer on the HP support website. If there are updates, follow the instructions to install them.

Check for Paper Jams:

• Open the printer cover and check for any paper jams. Remove any jammed paper carefully.

Inspect Cartridges:

• Make sure that the ink cartridges are properly installed and have sufficient ink. You might want to try reseating the cartridges.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool from the HP website. This tool can automatically diagnose and fix printing problems.

I hope this helps. 

Take care and have a good day.-

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