My printer serial number shows up as not valid. This makes any support impossible. HP phone number?

[JackB62]

I have an HP Officejet 4632. It is out of warranty, so I figured there was no hope of speaking with a human. However, I cannot get virtual help either. HP Support Assistant, detects my printer but will not add it, because it says my serial number is not valid. When I attempt to get support on the website, it's the same thing. I'm looking at the serial number on the label and I've retyped it a hundred times. My problem is that my new laptop will print but doesn't recognize the scanner option. All the AI help suggestions, have failed. Am I supposed to throw this perfectly good printer away? How can it be that there is no way to speak with human at HP, to help me with their product?

[ferRX]

Hi @JackB62 

Please install the next software for your scanner:

>> https://ftp.hp.com/pub/softlib/software12/COL49503/mp-120038-6/Full_Webpack-116_1-Full_Webpack.exe

Options for contact HP Support:

• 1. Contact HP+ Support
• https://support.hp.com/us-en/help/hp-plus
• 2. HP Store USA - Contact
• https://www.hp.com/us-en/shop/cv/hp-store-contacts
• 3. HP Support - Smart Friend Services
• >> https://www.hp.com/us-en/shop/slp/consumer-support-services/hp-smartfriend

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* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

,.-,-,.-