My printer won't offer color choice anymore

[269laura]

I have had several communications with VikramTheGreat, who has now abandoned me. His last message was on 6/19 and he said I would have to have "one-on-one interaction to fix the issue via remote assistance." But the steps he gave me to follow in order to contact HP did not work, and I've reached out twice again and have not had a reply. HELP please

[Garp_senchau]

@269laura, Welcome to HP Support Community,

Thank you for posting your query; 

I understand that you've been in touch with my colleague, @VikramTheGreat, and were referred to an one-on-one discussion. Could you let me know what issue you're facing? Are you having trouble getting phone or chat support? Additionally, there’s an option for Smart Friend—have you had a chance to try that? Let me know how I can assist you!

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[269laura]

Hello Garp_Senchau, once I set my default print setting to black and white, I no longer have the color tab option. Can you access the conversations that I had with him? We went through some troubleshooting that didn't solve the issue.  I replied to his last message but he will not get back to me. It's very frustrating to be abandoned after spending all the time and effort. Thank you. 269laura

[Garp_senchau]

Hey @269laura,

Thank you for your response

Could you please share the case ID with me via private message? I'll review the troubleshooting steps that have been taken so far

Regards, 

[269laura]

Unfortunately, Vikram did not give me a case number!! I saved all the communication in a Word doc. but don't see a way to attach it here. How can I get that to you? 

[Garp_senchau]

Hey @269laura,

Thank you for your response

I reviewed the conversation and found that no further steps could be taken through this channel, which is why you were referred to our phone or chat support. I recommend reaching out to them directly for one-on-one interaction and personalized assistance.

Regards,

[269laura]

Right! I know that!!! Did you read my response to the last message with Vikram? I would like to do phone support but need a phone number. Please provide me with the phone number. PLEASE!

[269laura]

Both you and Vikram have told me to try phone support  but have not provided a phone number. I cannot get to a support phone number on your website. Please give me a number to call.

[269laura]

You told me to get phone support. I have asked repeatedly for the phone number to call, with no response. I now have to assume that HP does not care about the customer. I am going to throw my HP printer in the trash can and buy a different brand. I'll also write a review on the printer, and a review on the "support" in the "HP Community" to let others know that their support people will abandon you before making sure your issue is resolved.