My printer won't print.

[reptie]

I can't print anything from my printer, although I can copy documents. Virtual assistant was no help and my warranty is expired, so evidently I can't get live Chat or phone assistance.

[Hawks_Eye]

Hi @reptie 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your printer is experiencing a frustrating issue where it can copy but won't print. Here are some steps to troubleshoot:

1. Restart the Printer and Router

• Unplug your printer and router.
• Wait 30 seconds, then plug them back in.
• Try printing again.

2. Check Connection Settings

• Ensure your printer is connected to the same Wi-Fi network as your computer.
• If using a USB connection, try a different port or cable.

3. Check Ink Levels and Printhead

• Even if the printer says ink is full, clogged printheads can cause blank pages.
• Run a printhead cleaning cycle from the printer’s settings.

4. Update Printer Drivers

• Visit HP’s support page for your printer model here and download the latest drivers.

5. Reset the Printer

• If nothing works, try a factory reset from the printer’s settings menu.

Let me know if any of these steps help!

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye