cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
smjs
New member
4 2 0 0
Message 1 of 8
3,953
Flag Post

Solved!

My printer wont print. I've downloaded new drivers but they are stopped by koobface

HP Recommended
hp office jet 7612
Microsoft Windows 10 (64-bit)

my printer has worked with Windows 10 for a year. now it won't print. I've downloaded drivers and they ae stopped by "koobface".  My settings state that the printer is "offline".  The settings says  the default setting is " incomplete because of a metered connection".

7 REPLIES 7
greenturtle
Level 15
Level 15
13,208 13,156 1,338 3,468
Message 2 of 8
Flag Post
HP Recommended

Hi,

Thanks for using the HP Forums.

 

Please remove Koobface virus from your network before you do anything else.

 

About the virus:

https://en.wikipedia.org/wiki/Koobface

 

Once you have removed the virus, try this:

 

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

 



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
0 Kudos
blackiam
New member
6 3 0 0
Message 3 of 8
Flag Post
HP Recommended
Help Me With Solution To My Printer Driver-download
0 Kudos
greenturtle
Level 15
Level 15
13,208 13,156 1,338 3,468
Message 4 of 8
Flag Post
HP Recommended

Hi @blackiam

 

Would suggest that you try this:

 

HP Printer Install Wizard for Windows
http://ftp.hp.com/pub/softlib/software13/COL50403/mp-150580-2/hppiw.exe

 

Hope that helps.



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
smjs
Author
New member
4 2 0 0
Message 5 of 8
Flag Post
HP Recommended

how do i remove koobfrace virus from my computer?

0 Kudos
smjs
Author
New member
4 2 0 0
Message 6 of 8
Flag Post
HP Recommended

How do I remove koobface?

0 Kudos
greenturtle
Level 15
Level 15
13,208 13,156 1,338 3,468
Message 7 of 8
Flag Post
HP Recommended

Hi @smjs

 

You may want to install an Antivirus software and run teh scan to remove the virus

 

Thanks.



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
blackiam
New member
6 3 0 0
Message 8 of 8
Flag Post
HP Recommended
pls help with activating my window 7 -i install it on a system factory comfigured in xp
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation