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Solved!
My printer wont print. I've downloaded new drivers but they are stopped by koobface
07-08-2016 03:20 PM

my printer has worked with Windows 10 for a year. now it won't print. I've downloaded drivers and they ae stopped by "koobface". My settings state that the printer is "offline". The settings says the default setting is " incomplete because of a metered connection".
Solved! Go to Solution.
07-08-2016 07:23 PM

Hi,
Thanks for using the HP Forums.
Please remove Koobface virus from your network before you do anything else.
About the virus:
https://en.wikipedia.org/wiki/Koobface
Once you have removed the virus, try this:
Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem
http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU
Hope that helps.
I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
07-09-2016 08:53 AM

Hi @blackiam
Would suggest that you try this:
HP Printer Install Wizard for Windows
http://ftp.hp.com/pub/softlib/software13/COL50403/mp-150580-2/hppiw.exe
Hope that helps.
I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
07-09-2016 07:00 PM

Hi @smjs
You may want to install an Antivirus software and run teh scan to remove the virus
Thanks.
I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

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