My product came without setup cartridges

[JoshB1998]

Hi,

I received an HP ENVY Photo 7858 for the holidays, and it arrived without the SETUP cartridges that are required to finish the setup process. I believe that the printer was purchased directly from HP, but because it was a gift I have no way of confirming it at this time. When I provided the serial number to the virtual agent on the HP website, I was informed the warranty had expired in November of 2019. Is there anyway to bypass the use of SETUP cartridges to begin printing, or a way of obtaining HP setup cartridges separate of a new printer?

Thanks!

[Jay_G24]

Hi @JoshB1998,

I'd like to help!

I understand you did not receive setup cartridges with the printer 

If you have regular ink cartridges, we could perform an OOBE reset on the printer to bypass the error

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping