NO LONGER ABLE TO PRINT IN COLOUR

[jobored]

I am unable to print in colour from my pc, the device will copy in colour

I have followed the instructions on the community chat (by KrazyToad 02-21-20)

However having uninstalled and removed my driver, my pc still thinks there is a driver there. I cannot find it

When I use the run command  and Type printui.exe /s and click Ok. I click on the “Drivers” tab to remove the HP envy and get this message

The following package(s) cannot be deleted:

hpygid20.inf (x64)
This package contains the following driver(s) that are in use:
HP ENVY 5540 series; This driver is used on:
HP ENVY 5540 series (Copy 1)

The following driver(s) cannot be deleted:

Driver HP ENVY 5540 series (x64) is in use. It is used on:
HP ENVY 5540 series (Copy 1)

I cannot find where this driver is, can anyone help please before I throw the printer out of the window?

[ferRX]

Hi @jobored 

Follow steps from next video to remove printer driver:

https://www.youtube.com/watch?v=DRlx0arzY2s&ab_channel=Cond%C3%A9Systems

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards,

ferRX.

[jobored]

Thank you, but I'm still not able to delete the printer! 

The issue I have is the printer does not appear in the list of printers, so I cannot select to delete

It appears when I select print (from e.g. Word) it shows as offline with 2 docs waiting to print, however I cannot find where it is located 😞 to enable deletion

Any other ideas gratefully received

[jobored]

just for info have finally managed to go into the registry to remove printer

remove the offending printer’s keys and subkeys via Registry Editor:

1. Press Windows key + R to open up a Run box. Then, type “Regedit” and hit Enter to open Registry Editor.Open Regedit
2. Inside Registry Editor, navigate to the following location using the left pane:

   HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > Print > Printers

3. In the Printers key, locate the entry associated with your the printer that you want to remove, right-click and choose Delete.