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‎04-15-2024 12:55 PM

HP Recommended

Currently unable to find what to whitelist in our URL filter s/w so the HP Smart App will continue to work. We can get to hpsmart.com via browswer, it is the app itself that will not connect to anything, just sits there on the blue HP Smart screen.

Category:
3 REPLIES 3

‎04-18-2024 06:45 AM

HP Recommended

Hi @ss440,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

To be able to answer you effectively, we need some information.

 

What is the exact issue, could you elaborate more?

What is the current OS installed?

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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‎04-18-2024 07:24 AM

HP Recommended

This is for the HP Smart app on Windows 10 or 11. Our URL filtering software is blocking it from opening. I am attempting to discover from the filter side, but from HP side, what needs to be whitelisted?

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‎05-07-2024 01:19 PM

HP Recommended

The URL is events.launchdarkly.com

 

It would be nice if HP provided documentation for this. 

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