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Locked

‎03-02-2026 06:59 PM

HP Recommended

There are other Posts regarding this issue and a solution was provided by FerRX. I opened the link that he provided and it is no longer available. Are there any other resolutions available?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-02-2026 10:05 PM

HP Recommended

Hi @okiefrank 

Please install the next driver for your printer:

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif,.,-.,-,.-,.-


@ferRX / I am a volunteer posting answers on my own time.

View solution in original post

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4 REPLIES 4

‎03-02-2026 10:05 PM

HP Recommended

Hi @okiefrank 

Please install the next driver for your printer:

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif,.,-.,-,.-,.-


@ferRX / I am a volunteer posting answers on my own time.
Was this reply helpful? Yes No

‎03-03-2026 04:54 PM

HP Recommended

Thank you for providing me execute file. During the installation process it halts at 50% and I get the following error message:

 

Program Compatibility Assistant

 

This app can't run on this device

Bing Bar

Microsoft

 

This app can't run because it causes security or performance issues on Windows. A new version may be available. Check with your software provider for an updated version that runs on this version of Windows. 

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‎03-03-2026 06:31 PM

HP Recommended

I turned off the Windows Protected Mode, ran the executable file again, and now I am able to use my printer.

 

Thanks for your help!!

1 person found this reply helpful
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‎03-03-2026 06:44 PM

HP Recommended

Great 😊, nice to know that driver worked !

Best regards !

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
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