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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Need HP smart w/o MS store - got download name but need most...

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06-22-2021 09:57 AM
Hello,
I found the exe I needed from prior posts (DJ4530_Full_WebPack_40.11.1122) but my pc is telling me this is an outdated version.
What file do I need for Windows 10? I can not download from HP Smart due to my employer not allowing anything to be downloaded from Microsoft store. Thank you!!
06-22-2021 10:30 AM
There are two main types of printer software:
- The Full Feature Software / full driver for the printer software available for download / installation
- HP Smart application - the Windows version is available from the Microsoft Store
Full Driver Printer Software
If you find the printer software installed in Control Panel > icon view > Programs and Features
then
- Uninstall the existing printer software from Programs and Features
- Restart the computer and log in
Next
- If using USB, disconnect the USB cable between the printer and the computer before starting the installation. Connect the cable when instructed to do so (toward the end of the installation procedure).
Next
Note: Your printer supports using the Easy Start software wrapper to install the printer software.
Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software
For printers that support the option,
Use the Easy Start wrapper to install and configure the printer software.
- Home Page - HP Easy Start
- Open Category Software and Drivers
- Topic: Software-Utility
- Download-and-Save the current version of the Easy Start wrapper to install your print software
- If using USB: Disconnect the USB cable between the printer and computer before installing the software.
- Right-Click on the downloaded package and "Run as Administrator" to start the installation
- Select to install the “Full Driver” / “Full Feature Software”
- If using USB: Connect the cable when instructed to do so (near the end of the installation process).
- After the software is installed, Restart the computer and log in.
Notes >> Easy Start... The Journey
- Full Administrator Rights are required to complete the HP Software installation.
- About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
- You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
- If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription. Instant Ink subscription is NOT mandatory.
- Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.
Example - Installed Software - Printer icons on the Desktop
Printer_Assistant_Shortcut_Icon_on_Desktop_2
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HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP OfficeJet 5255 All-in-One Printer
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