Need Help Downloading Drivers for my HP Photosmart A717 Printer - "Driver is Unavailable"

[Bearspot]

I recently moved and lost the Installation CD for my HP Photosmart A717 printer. I did not think much of it initially since I assumed Windows could automatically download the drivers upon setup or I could find them on the HP Support Website.

Unfortunately, when I plug the device into my computer, it shows "Driver is Unavailable" under "Printers & Scanners."

When I visit the HP Support website for Software & Drivers, it gives instructions to "Install the HP Printer Driver & Software provided within your Operating System."

Please help! Much appreciated.

[ferRX]

Hi @Bearspot ,

You may need to install driver with the Windows Update button from Add Printer option.

Please check the next video with details on how to install printer:

https://www.youtube.com/watch?v=w1PRAoXIl-U

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards, 

ferRX.

[Bearspot]

Hi FerRX,

Appreciate your suggestion. I was able to following along closely until I clicked the "Windows Update" button in Control Panel > All Control Panel Items > Devices and Printers > Add a Printer.

Following the Windows Update refreshing of the list, I searched the available Printers under both "Hewlett-Packard" and "HP" and found several models of Photosmart Printers, but not the A717/A710 Series or anything resembling closely. 

In the video you attached, it was stated that the 330 Model can be substituted for the 230 Model. Is there a proxy for the Photosmart A717 that I should be looking for?

Please help. Thanks!

[ferRX]

Hi @Bearspot ,

Try to install with the very same driver "Photosmart 330"

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards, 

ferRX.