Need Officejet Pro 8600 password for admin account

fhschmid · ‎06-04-2025

I have an Officejet Pro 8600 N911a printer. When I go to the HP Officejet Pro 8600 N911a Embedded Web Server and try to make changes to the Settings, it asks me for the Username and Password. I found out that the username I want to use is "admin". What is the password? The display on the printer is not working but as far as I can tell everything else is working. Is there another way to find out the password apart from using the display on the printer?

Hawks_Eye · ‎06-05-2025

Hi @fhschmid

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

Since your HP Officejet Pro 8600 N911a display isn’t working, resetting the admin password without using the printer screen can be tricky, but there are a few methods to try.

1. Try Default Credentials

Some HP printers use default login credentials:
- Username: admin
- Password: admin, 123456, or 000000
- If the printer was set up with a Wi-Fi password, try using that.

2. Reset the Printer via HP Smart App

Download HP Smart on your computer or mobile device.
Connect to the printer and access Advanced Settings.
Navigate to Security → Restore Factory Defaults.
This will reset the password to default.

3. Perform a Semi-Full Reset (Resets Password)

Turn off the printer.
Press and hold the back arrow (↩️) button on the touch panel.
While holding it, turn on the printer.
Keep holding the button until the reset menu appears.
Select Semi-Full Reset and confirm.
The printer will restart, and the admin password will be removed.

4. Use HP Embedded Web Server (EWS)

Open a web browser and enter your printer’s IP address (found on your router settings).
Navigate to Settings → Security → Password Settings.
If prompted for a password, try the default ones listed above.

Let me know if any of these steps help! I appreciate your patience while we work through this.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards,

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 

fhschmid · ‎06-05-2025

I tried using the HP Smart app on my windows computer and there is no Advanced Settings on the Printer page. I clicked on the Printer Settings and found Advanced Settings there. I clicked on it and it took me to the Embedded Web Server. There is no Security tab there.

The default credentials do not work.

The third option suggested uses the display which I mention is not working on my printer.

Any other suggestions?

Hawks_Eye · ‎06-08-2025

@fhschmid

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!