Need SETUP cartridges for ENVY 5052 All-In-One

[itsmyname]

Today, I privately purchased an HP Envy 5052 All-In-One inkjet printer from a local seller.

The device had never been unboxed nor had it been used -- I had to remove a cardboard spacer inside of the printer, and remove a few pieces of tape, presumably as placed there by the HP factory for safe shipping.

However, to my dismay, the seller did not include the originally-supplied SETUP ink cartridges, and could not locate them, and did not have the original bill-of-sale.

I invested in the correct (HP 65 "black" & "color") ink cartridges, and inserted them.

Soon after powering-up the printer, I get the error-message "use SETUP cartridges that came with your printer".

How can I bypass  or acknowledge that message, and  tell the printer to use the brand-new ink cartridges?

I did look at some web-sites, and some YouTube videos, but none of them were specific to this device.

The only button on the printer is the on/off button. There is a touch-screen, but that error-message has no "skip" nor "ok" buttons to tap.

Thanks in advance for any assistance.

[TEJ1602 · Accepted solution]

@itsmyname, Welcome to HP Support Community!
 

The only option left is to perform a full reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset, and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

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