Need a new startup disk for my HP officejet pro 6978

[WayneHS]

I have an HP Officejet pro 6978.  I can't seem to get the icon to work properly on one of you two computers, and I can't get the scan feature to work on the same computer. I think I need a new startup disk for it.  Send availability info to my e-mail [personal information removed]

[Dragon-Fur]

@WayneHS 

Welcome to the HP Community --

I do hope that email address you posted is a disposable address.

Should anyone actually write back and offer to help,  Do not click - do not answer!

"Gee, we can help!  Can we get into your system? Will you give us a credit card number?"

Reminder for all those who are reading

Please do not post text or images on our public website that include private information.

What?'

Doing so is an invitation to those who might use the information to trick you with lies and schemes (scammers).

Who?

Bad people troll the Internet looking for ways to obtain your information - don't just hand it out to thieves.

Thanks.

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Relevant to Windows

The issue and solution are likely one of the following:

• The Full Feature Software / full driver printer software is not installed on your computer.

Solution:

Install the Full Feature Software

Restart the computer and log in

Open the Printer Assistant shortcut and Enable the Manage Scan to Computer feature

OR

• The Full Features Software is installed but is corrupted.

Solution:

Uninstall the printer software / Full Feature Software from Programs and Features

Restart the computer and log in

Install the Full Feature Software

Restart the computer and log in

Open the Printer Assistant shortcut and Enable the Manage Scan to Computer feature

OR

• The Full Feature Software is installed and working but the Manage Scan to Computer setting is not enabled.

Solution:

Open the Printer Assistant shortcut and Enable the Manage Scan to Computer feature

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Printer - Full Feature Software / Full Solution / Full driver printer software

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.

NOTES:  

HP Scan is not installed if the printer does not support Scan.

The Printer Assistant is not installed if the type of full driver software does not support it.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. No Sign-in required.

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

HP OfficeJet Pro 6970 All-in-One Print and Scan Driver and Accessories 

If / When asked, opt for the Full Driver / Full Software to be installed.

After the software is installed, Restart the computer and sign in. 

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The installation of the full driver generally adds at least one, possibly two shortcuts to the Desktop.

 Note:  Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

Printer Assistant 

HP Scan Assistant

HP Scan 

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Or

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_13

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 6978 All-in-One Printer  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

Year of the Dragon 2024

[WayneHS]

Since I sent my request for a 6978 startup disk, I found 2 other icons that I can use to do the things I was trying to do with the corrupted Icon.  So I am happy at least temporarily.   However, I still would like a startup disk so I can not be dependant on the vagarities, and potential obsolescence of the on-line HP downloads. 

[Dragon-Fur]

@WayneHS 

I think HP stopped making or providing Startup CD's maybe 10 or15 years ago.

It's been a while, at least.

Download the Software installation package , save it to your computer, and copy it to a USB stick.

Should you not wish to be dependent on other online documents, for example, the user manual, download wanted file(s) and save on your computer or copy to another location.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"