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‎01-05-2026 05:21 AM - edited ‎01-05-2026 05:42 AM

HP Recommended
Product: HP Envy 5530

Need a regional reset for my Envy 5530 due to a move from Canada to the Netherlands. 

 

We did a reset when in Canada, since the printer was purchased in Europe a long time ago. It is asking for original 301 printer cartridges (shows on the inside of the printer) but in Canada we used 61 cartridges. Now that we are back in Europe I need your help to perform another regional reset so the printer will again accept the 301 printer cartridges.

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1 REPLY 1

‎01-07-2026 06:03 AM

HP Recommended

Hi @Sanne1980 

 

 Welcome to the HP Support Community! We're here to help you get back up and running.

 

I will be glad to assist you with the regional reset on your printer. 

 

In order for me to perform the reset, I need few details which cannot  be shared in public.

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I am an HP Employee.
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