Need a regional reset of my officejet 7740 moved from hong kong to canada

[bokcmho]

I have recently moved from HK to Canada with my OfficeJet 7740, and I could not find any 955XL ink cartridge but only 952XL in Canada. I found out that I have to ask for a technical support for a regional reset to fix the problem. Please advice for the proper procedure and I would like to fix is ASAP as I have already run out of useful inks here. Thanks and regards.

[Raj_05 · Accepted solution]

Hi @bokcmho,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I will be more than happy to help you out here.

To perform a printer region reset you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

Do keep me posted.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[bokcmho]

Thanks for your reply. I have already got the screenshot of the setting details of my 7740.  How could I send it to you and get the reset code? Please advice. Thanks.

[Raj_05]

Hi @bokcmho,

Thank you for your response, 

Install the new ink cartridges in the printer and from your Windows PC, try the following steps- 
 
1) Launch the printer software from the desktop icon or Or, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again. 
2) Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens. 
3) Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens. 
4) If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window. 
 
Share the screenshot of the screen that appears. 

Keep me posted. 

Alden4

HP Support 

[bokcmho]