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‎05-26-2023 10:32 AM

HP Recommended
Product: 9010

I moved from US to Ireland and brought my Pro 9010 printer.  I bought cartridges here (genuine HP 963) and the printer says that they are incompatible (US is 962).  I have managed to get to the region reset window but need code to complete the reset,

 

Thanks in advance

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1 REPLY 1

‎05-29-2023 08:50 AM

HP Recommended

@DamoCunn 

 

Welcome to HP Support Community! 

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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