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Locked

‎09-19-2023 09:33 AM

HP Recommended
Product: HP 7740
Operating System: Microsoft Windows 11

Our IP installed a new modem.  The printer was on the "old" wifi and the wifi has been renamed with the new router.  The admin tools are locked.  I need to reset the entire printer, add to wifi and reconfigure.  

1 REPLY 1

‎09-23-2023 09:45 PM

HP Recommended

Hi @asilk86,

 

Welcome to the HP support community.

 

Thank you for posting your query, I will be glad to help you.  

 

Please help us with the Printer serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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