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- HP Community
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- Printer Setup, Software & Drivers
- Need help getting factory reset printer to print again witho...

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10-04-2021 07:38 PM
I had to factory reset my printer because it magically refused to connect to my wifi one day, now it won't print because it's asking for setup to be completed with the setup cartridges that were thrown away a couple weeks ago. How can I bypass the need for setup cartridges on a 4155e all in one printer? It prints the test page just fine, but I cannot send anything to it to print. When I try to the printer makes noise like some parts are moving around inside but it refuses to load the paper and print anything. I assume this is because I've not used the setup cartridges. Please tell me I don't have to wait for some cartridges to be delivered to use my perfectly usable machine.
10-08-2021 05:27 AM
@CDLegasse, Welcome to the HP Support Community! I’m here to help.
I understand you do not have the setup ink cartridges. We will have to perform an OOB reset on the printer to resolve this issue.
- The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
- I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
- In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted.
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Have a great day!
KUMAR0307
I am an HP Employee