Need help resolving printer Error Code: UA_400_EB000U0410

[RCCCC4]

Trying to resolve an error on a HP ENVY 6055e printer. It used to work fine, got disconnected from the Wi-Fi and took some time to fix. Now it's connected to the Wi-Fi after being factory reset and after trying to re-set it up, this error occurs every time - (Error Code: UA_400_EB000U0410). I am unable to print anything. Would appreciate any help, nothing has worked so far. It's being set up through HP SMART, screenshot attached. 

 

[Rainbow23]

Hi @RCCCC4,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with registering the unit using HP Smart app.

Please follow the steps listed below to uninstall and reinstall HP Smart App:

Step 1: Uninstall HP Smart App.

1. Navigate to and open Settings

2. Select Apps or Application Manager from the device Settings

3. Select HP Smart

4. Select Uninstall

Step 2: Reinstall HP Smart App.

1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPad OS), 

or HP Smart - Microsoft Store (Windows), 

or HP Smart - Mac App Store (Mac).

2. Open the HP Smart app.

3. The app searches for recently installed printers.

- If your printer displays, click it. If you are setting up a new printer, it might display with Set-Up under the name.

- If your printer does not display, click the Plus sign, and then follow the on-screen prompts to add your printer or set up a new printer.

You may also refer to this HP document: https://support.hp.com/in-en/document/ish_1716406-1413451-16 

Let me know if this helps and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[RCCCC4]

Hello @Rainbow23, I followed these steps, but unfortunately it did not resolve the issue. I continue to get the same error when I go through the set-up process. Thank you for the reply, any other ideas?

[Rainbow23]

Hi @RCCCC4,

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead! 

[SofiaML]

Hello community!

The information in the following link may be helpful.

HP Smart printer setup and account registration errors

SofiaML
HP Support Community