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‎09-24-2025 05:44 AM

HP Recommended
Product: HP ENVY 4500 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I am trying to scan documents on a HP Envy 4500 but keep getting error messages that the software for this product is no longer supported. Is there a work around for this issue? The printer works fine and it would be a shame to render it obsolete due to software.

3 REPLIES 3

‎09-24-2025 07:41 AM

HP Recommended

Hello @Robosaur , how are you ?

 

Please, try the install at complete driver below:

 

https://support.hp.com/lt-en/drivers/hp-envy-4500-e-all-in-one-printer-series/5304875?lang=en///////...

 

Best regards

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‎09-24-2025 01:14 PM

HP Recommended

Thanks Fabio: That didn't work but I ended up connecting directly to the printer and worked around the issue. The wireless connection still needs to be resolved.

Cheers

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‎09-24-2025 01:41 PM

HP Recommended

Hello @Robosaur 

 

But what error does it bring? Because the driver I provided there installs step by step.

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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