Need new custom password for my HP OfficeJet Pro 8025e

[gmorris723]

Dear HP,

I need new custom password to update drivers for my HP OfficeJet Pro 8025e.

Thank you,

Greg

[Max3Aj]

@gmorris723, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 
To reset the password for your HP OfficeJet Pro 8025e, you can perform a factory reset. Here are the steps:

1. Turn on the printer.
2. Access the Setup Menu: On the printer’s touchscreen, tap the "Setup" icon (it looks like a wrench).
3. Navigate to Printer Maintenance: Scroll to and select "Printer Maintenance" or "Restore Settings" (depending on your printer's menu version).
4. Restore Factory Defaults: Look for "Restore Factory Defaults" or "Reset" and select it.
5. Confirm Reset: If prompted, confirm that you want to perform the reset. This will restore the printer to its factory settings, including resetting the password and all settings.

After the reset, you can set a new custom password and update your drivers.
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support