Need print head

[KevinB14]

I sent in a printer, and you sent a new one back.  However, you didn’t send me the print head?  And nobody told me I needed to keep the old one?

please help

(edited)

Kevin Brotherson

(edited)

[Jerry_57]

Hi @KevinB14,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I am sorry for the ongoing issue. We have sent you a private message. Kindly follow the steps.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.

 

Jerry_57

HP Support