Need printer to work. Where do I get driver for HP OfficeJet 6958?

[Poohster58]

HP OfficeJet 6958

no driver

says printer is offline, but it's not

had been working just fine

[A_Gayathri]

Hi @Poohster58,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are looking for the driver for your HP OfficeJet 6958 All-in-One Printer on Microsoft Windows 11, follow these steps:

Downloading and Installing the Driver HP OfficeJet 6958 All-in-One Printer Software and Driver

Visit the HP Support Website: Go to the HP Support - Software & Drivers page.

Identify Your Printer: In the search bar, type "HP OfficeJet 6958" and select it from the list.

Select Your Operating System: The website should automatically detect Windows 11. If not, you can manually select Windows 11 from the dropdown menu.

Download the Driver: Look for the "Full Feature Software and Drivers" section. This package will include the necessary drivers and software to make your printer work. Click the "Download" button.

Install the Driver: Once the download is complete, open the downloaded file and follow the on-screen instructions to install the driver.

Resolving Offline Printer Issues

If your printer is showing as offline but is actually online, try these steps:

Check Printer Connection: Ensure that the printer is properly connected to your computer or network. If it's a wireless connection, make sure the printer is connected to the same network as your computer.

Restart Devices: Turn off your printer, computer, and router. Wait for a few seconds, then turn them back on.

Set Printer as Default:

• Go to Settings > Devices > Printers & scanners.
• Select your HP OfficeJet 6958 printer and click Manage.
• Click Set as default.

Remove and Reinstall the Printer:

• In the Printers & scanners settings, click on your HP OfficeJet 6958 and select Remove device.
• After removing it, click Add a printer or scanner and follow the instructions to reinstall the printer.

Check Printer Status:

• Open the Control Panel > Devices and Printers.
• Right-click on your HP OfficeJet 6958 printer and select See what's printing.
• In the new window, click Printer from the top menu and ensure Use Printer Offline is unchecked.

Additional Resources HP Print and Scan Doctor

• HP Print and Scan Doctor: HP offers a free tool called HP Print and Scan Doctor which can help diagnose and fix many printing and scanning issues.

Refer to this document: HP OfficeJet 6958 All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Poohster58]

I followed your directions to download driver, get as far as Network Device Installation, then it fails to do so. I try to get my computer to bluetooth to my printer, but it can't find it. If I turn everything off and disconnect and uninstall and reinstall, will I have to start the whole driver download from scratch, or is it actually on my computer?

[Poohster58]

I get as far as the "claim code", but I can't get Welcome page or get the printer to display email address. I've printed out the Configuration Page, and Web Services is all enabled.

[A_Gayathri]

Hi @Poohster58,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!