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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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10-18-2026 09:14 AM - edited 10-18-2026 09:18 AM
The full feature software is dated March 2022 so you probably have it already
First install the full feature software
After installing the full feature driver package, click the windows key and select all apps and find HP.
Look for HP Scan.
If HP scan is not present then use the new HP App or get the Universal HP Scan tool If you want to do optical character recognition then:
Spoiler
With the HP App or that universal scanner, you may be able to do Optical Character Recognition (OCR) as described below:



To put HP Scan or the HP App on on the desktop as an icon
Spoiler
For Windows 10, click Start. For Windows 11, click Start and click All apps. This will show (see above) a list of all apps you have installed in Windows. Find the target app from the list, drag and pull the app from the Start menu to the desktop. This will create a desktop shortcut for the app installed from Microsoft Store. Note that there may be two "HP Scan" tools. One from the original driver and a second one from the universal scan tool.
The following video is an example of how to put an app on the desktop.
This is a video for the support assistant desktop icon here
You can do this for any App. You can drag and drop it to the windows task bar, not just the desktop.
The following video is an example of how to put an app on the desktop.
This is a video for the support assistant desktop icon here
You can do this for any App. You can drag and drop it to the windows task bar, not just the desktop.
Please let me know what you find out.
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