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‎08-07-2023 06:38 PM - edited ‎08-07-2023 06:51 PM

HP Recommended
Product: HP ENVY Photo 7858 All-in-One Printer

My HP Envy Photo Printer 7855 gets stuck when rebooting (at one dot). I've tried everything for the hard reset and it doesn't work. I've read I need specific instructions for the semi-full reset.  Please send.  I've been struggling with this issue for months and really need it resolved ASAP. Please and thank you! 

Category:
3 people had the same question
3 REPLIES 3

‎08-10-2023 11:02 AM

HP Recommended

@maelrick 

 

Welcome to the HP support community.

 

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎08-10-2023 12:04 PM

HP Recommended

Can I get the instructions as well, I have the same model of printer

 

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‎08-14-2023 05:01 PM

HP Recommended

@Catalan1

 

Welcome to the HP support community.

 

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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