• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP OfficeJet Pro 9010e All-in-One Printer

Need to DELETE HP+ Account for HP OfficeJet PRO 9010e Printer.

 

I moved from Czech Republic to Germany.  HP Service Desk informed me to DELETE Czech Initiated HP account and CREATE NEW ACCOUNT with German address as well as DELETE HP Smart software and reinstall withe GERMANY as country.

 

The "pull the hair out moment" is not being able to delete the Czech account!  This should be so SIMPLE in the 21st Century but HP has decided otherwise 🙂

 

PLEASE HELP ASAP.  THANK YOU.  (using MacOS Ventura 13.3)

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.