Need to Unlock My Printer

[McKymver]

I went into 'wireless settings' on my printer to change the network information and I keep a message that reads 'This feature has been locked by the person who set up the printer'.  That person is me, but I don't recall locking it nor do I know how.

PLEASE ....HELP. 

[Kumar0307 · Accepted solution]

@McKymver, Welcome to the HP Support Community!

We will have to perform a factory reset on the printer to resolve this issue.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[guyenem]

Hello,

I have encountered the exact same problem.  How do I do a factory reset on the printer?

[Telsic]

Its not much of use as an answer when the answer is sent to someones private email.  So no help to other users with same problem!