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‎12-20-2022 06:48 AM

HP Recommended
Product: HP DeskJet 4120e All-in-One Printer
Operating System: Microsoft Windows 11

Hello Dear Community, 

 

I have bought a second hand 4120e printer from an auction site. The printer was sold as seen. It works except there's an admin password set for the printer and I cannot get around it. I tried the usual network reset, etc but it just didn't work.

 

Is there a way to bring the printer back to OOBE level so that I can start setting up the printer from scratch?

 

I checked the web but couldn't find anything that would hard-reset/factory-reset the printer. 

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-24-2022 02:31 AM

HP Recommended

Hi @HakOmaN,

 

Welcome to the HP Support Community. 

 

As you have already tried all the troubleshooting steps, this could be a hardware issue with the unit and may need repair. 

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.

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1 REPLY 1

‎12-24-2022 02:31 AM

HP Recommended

Hi @HakOmaN,

 

Welcome to the HP Support Community. 

 

As you have already tried all the troubleshooting steps, this could be a hardware issue with the unit and may need repair. 

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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