Need to have a regional reset so my ink works in my printer

[Belectric1]

Our 8600 printer went to pot, but we loved to printer so bought a used one, as you no longer sell our version. The ink is listed as Z20, but we are in the US and are trying to install our Z10 ink. My research tells me we have to have a 'regional reset' to get the printer to accept the appropriate ink. Please help.

[Sneha_01]

Hi @Belectric1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support