Need to remove original owner

[DayyBland92]

I brought printer 7855 printer from a thrift store. And I tried to factory reset to erase all information and to set up under my information, im having issues the Web set up won’t erase previous owner email and I can’t set up the instant in service. Will I able to use this product?

[Max3Aj]

@DayyBland92, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

For you to use the printer with the web services, the previous owner needs to cancel the subscription and remove the printer from the HP plan that has been registered on the printer. Once that is done, you will be able setup from your end. 

You can however, remove the current cartridges from the printer and use standard HP cartridges. Which cartridges work with my HP printer? | HP® Support

 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support