Need to reset admin password

[Newbee831]

Good evening Jay,

I have the same problem with my printer. I no longer know the admin password.
My printer is the HP OfficeJet Pro 8730.
Thank you for your help.

[Irfan_06]

Hi @Newbee831,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with resetting the admin password for your printer.

Please follow the steps below to connect your printer to the network again to reset the admin password.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Newbee831]

Hallo, an welchem Punkt in ihrem Lösungsvorschlag wird das Admin-Passwort des HP DeskjetPro 8730 neu gesetzt und wie lautet dann das default admin-password?

Mit freundlichen Grüßen

Stefan Witt

[Irfan_06]

Hi @Newbee831,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Newbee831]

The restore to factory default didnt changed/reset the default admin password. How could that be done and which is the default admin passwort?

[Irfan_06]

Hi @Newbee831,

I am sorry to hear that the above steps did not help much even after performing a factory default.

I've sent you a private message with the instructions to perform a factory reset on your printer.

In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Newbee831]

Thanks for the provided Information about executing a semi-full factory reset. I hat applied it successfully. Nevertheless I missing Information about the default password of the admin User. 

 

Hope that you could me provide this imorartant piece of Information!

Kind Regards

 

[Irfan_06]

Hi @Newbee831,

Thank you for performing the above troubleshooting steps.

To access the printer's EWS page.

Click Login in the top-right corner, and then type admin for the user name. If a password is required, use the WPS Security PIN which can be found by printing a Network Configuration Report or on a sticker which is on the printer located when you open the cartridge access door.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support