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- Need to scan postcards on HP Smart but crop won't work to po...

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10-22-2020 01:04 PM
I've been trying to use the Scan function of HP Smart to scan postcards for online auctions. While it scans fine for whole documents, pages, etc., the preview's crop function doesn't allow me to crop to postcard size. When I choose the crop size, the smallest is 4" X 6" and postcards are 3.5" x 5." Setting to either Documents or Photos doesn't work either, nor does Entire Scan Area. I've tried everything! Is it possible to scan postcards on the HP Smart program/app?
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Accepted Solutions
10-22-2020 02:01 PM
Basic Setup - HP Smart for Windows - Scan and Crop / Edit
Place the item to be scanned on the flatbed / glass
Scan the content as Preset Photo / Image
Set the Page Size as Entire Scan Area
Do not check "Detect Edges
Scan
After the item scans, click Edit (upper right corner next to the tiny pencil)
In "Crop",
Select Custom
OR
Select 3.5x5
Drag the corners to the boundaries you want.
NOTE
Custom gives you "free reign on horizontal / vertical sizing
3.5x5 forces the Aspect Ratio to shape / size
NOTE 2
3.5x5 may force the left margin away from the edge.
Use Custom to avoid the margin offset effect.
Click Done
Next menu,
Click Edit (again) if you want to re-edit the scan
OR
Click Save or Share and finish the job...
Thank you for participating in our HP Community.
We are a volunteer community workforce dedicated to supporting HP technology
Click Thumbs Up to say Thank You for the help.
If the answer helped resolve your issue, Click "Accept as Solution" .
10-22-2020 02:01 PM
Basic Setup - HP Smart for Windows - Scan and Crop / Edit
Place the item to be scanned on the flatbed / glass
Scan the content as Preset Photo / Image
Set the Page Size as Entire Scan Area
Do not check "Detect Edges
Scan
After the item scans, click Edit (upper right corner next to the tiny pencil)
In "Crop",
Select Custom
OR
Select 3.5x5
Drag the corners to the boundaries you want.
NOTE
Custom gives you "free reign on horizontal / vertical sizing
3.5x5 forces the Aspect Ratio to shape / size
NOTE 2
3.5x5 may force the left margin away from the edge.
Use Custom to avoid the margin offset effect.
Click Done
Next menu,
Click Edit (again) if you want to re-edit the scan
OR
Click Save or Share and finish the job...
Thank you for participating in our HP Community.
We are a volunteer community workforce dedicated to supporting HP technology
Click Thumbs Up to say Thank You for the help.
If the answer helped resolve your issue, Click "Accept as Solution" .
10-22-2020 03:09 PM
You are welcome.
If it can be done, we try to find a way.
Smiling.
Stay Safe.
Thank you for participating in our HP Community.
We are a volunteer community workforce dedicated to supporting HP technology
Click Thumbs Up to say Thank You for the help.
If the answer helped resolve your issue, Click "Accept as Solution" .