Need user id and password reset

[Murray261]

I have an HP 8028e inkjet that suddenly shows wifi direct is off. My HP user name and password will not work saying they are incorrect.

[Kuroi_Kenshi]

Hi @Murray261,.

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

HP Account:

Reset Password:

• Go to the HP login page and click on "Forgot Username or Password?" Follow the instructions to reset your password using the email linked to your account.

Create New Account:

• If you cannot recover your account, consider creating a new account on the HP website.

HP Printer Wi-Fi Direct Issue:

Re-enable Wi-Fi Direct:

• Access the printer's control panel, navigate to 'Settings', and look for 'Wi-Fi Direct' to turn it back on. The specific steps can vary, so consult your printer manual or HP's support documents for details.

Network Reset:

• Perform a network reset on your printer if necessary, which can often resolve connectivity issues.

Check Network Configuration:

• Ensure that your printer is part of the correct wireless network and check that all network configurations are accurate.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,