Network Installation Error and Serial Number not recognized in HP Customer Support

[Aesop_Andy]

I was already told to restore network defaults above in this post. I checked my firmware which was up to date. I disconnected and reconnected the printer to the network and reinstalled the driver with your link (the full package). It still didn't work. Not to mention, the two latter steps were stressed in the troubleshooter. I tried the user account, formatting my computer, nothing. I've been told the same thing over and over again, and changing even both hardware and wiping my devices clean did nothing.

[Riddle_Decipher]

@Aesop_Andy If the issue persists after the device was formatted as well, this is most likely a hardware malfunction and I suggest you talk to HP support and discuss your options,

follow the below steps to get started:

1) Click on this link - www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.