Network setup wizard locked

[not_necessary]

I need to change the wireless settings for a new router / setup....however the printer screen options are locked. This is totally unacceptable, how can I fix this and prevent this from happening again in the future. Why can I not  reset to factory settings?

[Bernard42]

          Hello not_necessary,

Please follow the steps listed below to reset the printer.
1. Turn the printer on if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer if it does not automatically turn on.

You may also check this document link: https://support.hp.com/in-en/document/c06011415 

I hope this helps.

Take care and have a good day.

• Click on yes button to say thanks
• Click on the button Accepted Solution if the question is answered
• Please contact me to inform me of the resullt

             Best regards,

[not_necessary]

It didnt work, it still appears that "the feature is locked by the person who setup the printer "

[Bernard42]

              Hello not_necessary,

Have you tried uninstalling the current driver and installing the new full HP driver? Otherwise do it.

Here is the driver to download, for your printer:

40.16.1234_1

116.6 MB

May 25, 2022

Download

The problem comes from the old driver. It did not install all printer operation menus. You will have to uninstall the old driver with the procedure that I recommend, without using any software specific, for uninstallation, only follow the procedure. Then install the new full HP driver attached below:

 Site where all pilots are located:

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-7740-wide-format-all-in-one-printe...

You have to uninstall the old driver in the Windows Control Panel, in "Programs and Features", then right click on the printer line, "remove".

Delete all occurrences that you will find in: Program and Program X86, then, in the Control Panel, right click on your old printer (If it is still there, chances are it is no longer there) the "Remove" if it is present.

Restart the PC. Connect the printer to the power supply, turn it on, then connect a USB cord 1) on the PC side,     2) on the printer you

Connect to USB, during installation ONLY when prompted.( Towards the end of the installation).

Start installing your printer, by right-clicking on the Setup. driver exe installed, installed ''en

as administrator'', let the printer install itself, at the end, restart the PC.

To create a shortcut on the Windows desktop, (to have access to your printer), open the Windows Control Panel, right click on the icon of your

new printer, create a shortcut, yes, on the desktop.

A new shortcut has been created on the Windows desktop.

Open the Windows desktop, left-click on the new shortcut that has been created,

A printer menu appears (See below) with "ink levels", possibility : print, scan, fax, numériser.

If it works, you can delete the old shortcut on the Windows desktop.

Here's how to access the Control Panel, for those they don't have the shortcut :

*Turn on your printer, print a test page, by clicking on "Customize your Printer",

''Print a test page''.

That's it, your printer is working again.

              * Click on YES button  to say thanks, 

              * Click on the button Accepted Solution if the question is answered.

              *    Please contact me to inform me of the result. 

                   Best regards,

[not_necessary]

This printer has been moved to a new location which requires it to be connected via wireless network and currently I am not able to enable the settings directly on the printer to connect to any windows computer here as there are no ethernet ports at the moment here. Please tell me how I can reset the printer to factory settings 

[Bernard42]

               Hello not_necessary

Welcome to the HP Support Community.

I'd like to help!

Please follow the steps listed below for product reset:

1. Turn the printer on, if it is not already on.

1. Wait until the printer is idle and silent before you continue.

1. With the printer turned on, disconnect the power cord from the rear of the printer.

1. Unplug the power cord from the wall outlet.

1. Wait at least 60 seconds.

1. Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

1. Reconnect the power cord to the rear of the printer.

1. Turn on the printer, if it does not automatically turn on. Now check the control panel display.

Also, update the firmware: Click here

• Click on yes button to say thanks
• Click on the button Accepted Solution if the question is answered
• Please contact me to inform me of the resullt

             Best regards,