• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-09-2019 11:28 PM

HP Recommended
Product: HP envy 7155
Operating System: Microsoft Windows 7 (64-bit)

We have a new HP ENVY 7155 AIO printer-scanner-copier.

Not yet powered up.

Want to remove all blue packaging tape.

Unable to open paper trays, to see or remove blue packaging tape.

Does the printer first need to be powered-on and setup in order to do this ?
We have removed 4 pieces of blue tape. Do not see any more, but can’t open the paper trays.

I did not need to do this with my ENVY 7155 AIO bought approx. 1 year ago.

 

Thank you

 

 

2 REPLIES 2

‎10-12-2019 05:14 PM

HP Recommended

@DaleBr

 

Refer to this document: https://support.hp.com/in-en/product/hp-envy-photo-7100-all-in-one-printer-series/9073119/model/9073... for First Time Printer Setup.

 

Click on this link: http://h10032.www1.hp.com/ctg/Manual/c05633496http://h10032.www1.hp.com/ctg/Manual/c05633496http://h... for the User guide.

 

Keep me posted, how it goes!

If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community.

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No

‎10-18-2019 05:39 PM

HP Recommended

Raj:i have replied to your solution several times but my replies are not being posted !

 

Neither web link that you sent resolved the problem.

 

Thank you

 

DaleBr

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.