New HP 7603 Smart Tank Printer stuck on set up

[TEXASCITIZEN]

I had a similar issue with a Smart Tank 7603. I filled the ink tanks, installed print heads, closed all doors & loaded paper but it never printed a printhead calibration page as the printed instructions said it would. At some point going forward it triggered printing the calibration page & I calibrated the print heads but the printer display stuck on message like, This program is installing software. After about 15 minutes I broke out of it by turning the printer off then it came back to a message about complete set up & install the HP App but with the display stuck I could not do much. Although the HP App was already installed it always wanted to install it again. Of course it could not find the printer plus more small items. Eventually it did come back on its own to printing a calibration page again. I recalibrated printheads then it installed what it had to install & the display returned to normal. For me it seemed as if it skipped the printer recalibration page although it did it later but it was only when it completed its Normal Calibration Process in the manner it was supposed to do it that things began to get back to normal. I had previously set up a Smart Tank 7602  & did not have these issues. (The 7603 replaced an HP Officejet 9018 cartridge printer due to the cost of ink & one of 4  of the latest cartridges indicating Supply System Issue not cleared with a new cartridges. I'm done with HP Cartridge Printers.)

[ferRX]

Hi@TEXASCITIZEN 

• Thanks for sharing the steps that worked to recover your printer back to normal operation.
• 😇🙏
• This steps for sure will help some other users with the same issue in a Smart Tank 7603 printer.

Thanks and Best regards,

ferRX.

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