New HP App is slow to open and load

[Sistafatti]

following the online prompt from HP, I downloaded the new HP app. It takes all of the features about 4 minutes to load. I have reset the app. I have deleted the app and re-downloaded it from the Microsoft store but it is still so sloooow! Any suggestions?

[Kuroi_Kenshi]

Hi @Sistafatti,

Welcome to the HP Support Community!

Thanks for reaching out!

Reset Microsoft Store Cache:

Reset the Windows Microsoft Store cache. Search Windows for and open Run, type wsreset.exe, and then click OK. A blank Command Prompt window opens for approximately 10 seconds, and then the App Store launches automatically.

Correct Time and Region:

Set your computer to the correct location and time. Click Start > Settings > Time & Language, and then make sure the Date & time and Region settings are correct for your current location and time zone.

Disable VPN:

Disconnect your computer from a virtual private network (VPN) before downloading the app.

Check Windows Updates:

If a computer update is required, search Windows for and open Check for updates to install any available operating system updates. Try to download the app again.

Use the Full Feature Driver: 

If the app remains slow, uninstall it and go to 123.hp.com to download the traditional driver and software, which is often more stable than the App Store version.

I hope this helps

Take care and have an amazing day ahead! 🚀

Best regards,

Kuroi_Kenshi

[Sistafatti]

Thank you for the prompt reply and for the detailed information. You suggested using the Full Feature Driver by going to 123.hp.com to download the traditional driver and software.  When I do that, this is what I see: 

1. Select Install HP app to open this device’s app store. From the store, install or open the app.
2. In the app, select “Add a new device” or “+.”
3. Select your printer model and follow the on-screen prompts.

Does this download the traditional driver and software?

[Kuroi_Kenshi · Accepted solution]

Hi @Sistafatti,

Thank you for following up. 

What you’re seeing at 123.hp.com is the standard process HP now uses,  it directs you to install the HP App from the Microsoft Store rather than the older “Full Feature Software” package. For newer printer models, the HP App has replaced the traditional driver/software bundle.

If you’d prefer the classic driver experience, you can still install the HP Print and Scan Doctor or the Basic Driver package from the HP Support site for your specific printer model. 

These provide the traditional driver interface without relying on the HP App.

Best regards,

Kuroi_Kenshi

[Sistafatti]

Thank you for replying to my question and for providing helpful and educational information. I appreciate it so much.

Sistafatti (Gary)

[Kuroi_Kenshi]

Hi @Sistafatti,

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Kuroi_Kenshi

Best Regards,