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- HP Community
- Printers
- Printer Setup, Software & Drivers
- New HP Deskjet Ink Advantage 3545 drivers messing up the con...

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10-09-2020 04:53 PM
With this new driver, I've had problems scanning documents directly from the printer. The printer shows an error about "missing software" or something but when I open HP Smart, I can scan without any problems.
I want to be able to scan directly from the printer.
Solved! Go to Solution.
Accepted Solutions
10-20-2020 04:53 PM - edited 10-20-2020 04:56 PM
I fixed the issue by downloading and installing the Basic Driver - IT Professional Use only (DJ3540_Basicx64_188.exe) from 2015.
(Partial Solution. The problem appears again when I restart the printer. Reinstalling the USB port in Device Manager (Windows 10) fixes it for now)
10-12-2020 08:50 AM
Welcome to the HP Support Community.
Are you using the HP Smart App on your PC? If not, you may try and install to see if that works: https://support.hp.com/in-en/document/c04675142. If yes, uninstall and reinstall it.
If the issue persists, try these steps:
Let's run the HP Print and Scan Doctor:
Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93
If the issue still persists, let's do a root uninstall and reinstall of the software:
Unplug any USB cable, if any, before doing this.
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Open up the run command with the "Windows key + R" key combo.
14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
15.) Restart the computer.
Once done, please download and install the software from here:
https://support.hp.com/in-en/drivers
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
10-13-2020 11:19 AM
Are you able to copy well?
Try a firmware update: https://support.hp.com/in-en/document/c02919168
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
10-14-2020 06:50 AM
Let's try to reset the Printer here:
Reset the product
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
- Reconnect the power cord to the printer.
- Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
Also, try connecting the Printer to a different wall outlet directly.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
10-20-2020 04:53 PM - edited 10-20-2020 04:56 PM
I fixed the issue by downloading and installing the Basic Driver - IT Professional Use only (DJ3540_Basicx64_188.exe) from 2015.
(Partial Solution. The problem appears again when I restart the printer. Reinstalling the USB port in Device Manager (Windows 10) fixes it for now)