cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
4 3 1 0
Message 1 of 8
172
Flag Post

Solved!

New HP Deskjet Ink Advantage 3545 drivers messing up the connection

HP Recommended
Deskjet Ink Advantage 3545
Microsoft Windows 10 (64-bit)

With this new driver, I've had problems scanning documents directly from the printer. The printer shows an error about "missing software" or something but when I open HP Smart, I can scan without any problems. 
I want to be able to scan directly from the printer.

7 REPLIES 7
Highlighted
HP Support Agent
HP Support Agent
11,863 11,849 656 489
Message 2 of 8
Flag Post
HP Recommended

@diego74965

 

Welcome to the HP Support Community.

 

Are you using the HP Smart App on your PC? If not, you may try and install to see if that works: https://support.hp.com/in-en/document/c04675142. If yes, uninstall and reinstall it.

 

If the issue persists, try these steps:

 

Let's run the HP Print and Scan Doctor:

 

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

 

If the issue still persists, let's do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Reply
0 Kudos
Highlighted
Author
Level 1
4 3 1 0
Message 3 of 8
Flag Post
HP Recommended

Hi @Betty0610 I tried everything you said but the problem still persists.

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
11,863 11,849 656 489
Message 4 of 8
Flag Post
HP Recommended

Are you able to copy well?

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Reply
0 Kudos
Highlighted
Author
Level 1
4 3 1 0
Message 5 of 8
Flag Post
HP Recommended

I can copy. 
I had already updated the firmware. I think that's part of the problem, before this update I didn't have any issues.

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
11,863 11,849 656 489
Message 6 of 8
Flag Post
HP Recommended

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 

Also, try connecting the Printer to a different wall outlet directly.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Reply
0 Kudos
Highlighted
Author
Level 1
4 3 1 0
Message 7 of 8
Flag Post
HP Recommended

I fixed the issue by downloading and installing the Basic Driver - IT Professional Use only (DJ3540_Basicx64_188.exe) from 2015.

 

(Partial Solution. The problem appears again when I restart the printer. Reinstalling the USB port in Device Manager (Windows 10) fixes it for now)

 

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
11,863 11,849 656 489
Message 8 of 8
Flag Post
HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation