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‎09-19-2026 04:22 PM

HP Recommended
Product: HP OfficeJet Pro 8135e All-in-One Printer
Operating System: Microsoft Windows 11

I just set up my new printer. The setup initially worked fine, but my HP app says my printer is connected to the cloud but not the internet (even though it said it was successful when I first went through the steps). My printer keeps attempting to update the firmware. I keep getting a message saying "Update Unsuccessful. The firmware download failed. Please try again. If the problem persists, contact support." There is an "OK" button at the bottom right, but it won't let me click it. I am unable to use the printer's control panel at all. It keeps restarting the firmware update. This repeats over and over, with no success. 

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