New HP Printer App for ChromeOS account login failure

[athaquaz]

New HP Printer app for ChromeOS. Again I cannot log in to my account by any method. This issue is still not fixed from the previous app.

[Hawks_Eye · Accepted solution]

Hi @athaquaz 

Welcome to the HP Support Community! We're here to help you get back up and running.

Here are clear, step-by-step instructions to help resolve the HP Printer app login issue on ChromeOS:

1. Ensure ChromeOS Is Fully Updated

Click the clock in the bottom-right corner

Go to Settings > About ChromeOS

Click Check for updates

Restart after updating

 

2. Remove and Reinstall the HP Printer App

Open the Launcher and right-click the HP Printer app

Click Uninstall

Then reinstall from the Chrome Web Store or HP Print for ChromeOS app

 

3. Clear App and Browser Cache

Open Chrome browser

Press Ctrl + Shift + Delete

Choose “All time” > check Cookies and Cached images/files

Click Clear data

Then restart the Chromebook

 

4. Use a Different Login Method

Try these login methods one at a time:

HP Account Email + Password

Sign in with Google

Reset your password using:
🔗 HP Account Recovery

 

5. Log in Using the HP Smart Web Portal (as a test)

Go to: https://www.hpsmart.com

Try logging in here to confirm your account works properly

If you can log in via browser but not through the app, the issue is likely app-specific.

 

6. Check for Extensions or Blockers

Disable any ad blockers, VPNs, or privacy extensions in Chrome

These can block the login or redirect flow in the HP Printer app

 

7. Connect to a Different Network

If possible, try logging in while connected to:

A mobile hotspot

A different Wi-Fi network

This can help rule out firewall or router-related issues.

I know this isn’t the seamless experience you expected, especially after switching to the new app.  I’m here to guide you through it. 

Let’s get you printing and scanning without the login trouble.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[athaquaz]

Hi Hawkeye, thank you for this. I will investigate and let you know. All this could have been avoided if you guys at HP had given ChromeOS a moment's thought to begin with and that includes your own Chromebooks! 

[Hawks_Eye]

You are Welcome! @athaquaz 

I understand your concern, please keep me posted.

Thanks,

Hawks_Eye

[athaquaz]

Good evening Hawks_Eye,

You'll be pleased to hear that I have now reinstalled the HP  Smart printer app and have successfully logged into my account via the app.

However, this app is not the new app but a May revision (version 18.10.0.5530) of the older app.  The new app obviously does not work with ChromeOS and has now been pulled.from the Chrome store. 

One consolation, the new app does work fine on my Google Pixel 9a running Android 16. 

Thank you for all your help,

[zoey7886]

@athaquaz, Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Regards,