New HP Smart a disaster

[teunavandijk]

The HP Smart App was (unfortunately) renovated and the result is a disaster. If I want direct access to print or scan a document I now need to go through slow and useless images and steps and constantly have to install the same printer again and again, because when it "sleeps" the computer requires to re-install it. Also, during this process ñone has to go through a list of my old and new HP devices from which I need to choose the current printer. In sum: what is needed is that the new HP Smart app gives direct access to the installed printer, wakes it up and show the options, such as print or scan etc. The previous version of HP Smart was much better in that respect.

[Dragon-Fur]

@teunavandijk 

Welcome to the HP Community --

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@teunavandijk wrote:

The HP Smart App was (unfortunately) renovated and the result is a disaster. If I want direct access to print or scan a document I now need to go through slow and useless images and steps and constantly have to install the same printer again and again, because when it "sleeps" the computer requires to re-install it. Also, during this process ñone has to go through a list of my old and new HP devices from which I need to choose the current printer. In sum: what is needed is that the new HP Smart app gives direct access to the installed printer, wakes it up and show the options, such as print or scan etc. The previous version of HP Smart was much better in that respect.

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By the time any of us saw the new HP App, the decisions were already made about its configuration and services.

I've included some how-to and what-if information about HP App later in this message.

-- What to do? --

Not sure what is best; there are perhaps ways to work around the limitations you've discovered.

One of the main choices you have -- and if not done:

Install the full driver printer software.

and / or

Install the HP Universal Scan software.

Consider:

Windows Scan for simple, straightforward scan jobs.

Details / Examples

=========================

Printer Software - Full Driver

Reinstall the full driver printer software

-- Note --

If you do not want / need the added information, Scroll down to Web Pack Installation

Check / Apply Windows Updates 

• Check / Install any pending Windows Updates 
• If any updates are applied in Windows Updates, Restart your computer and log in

Next,

Uninstall existing printer software

• Uninstall existing full driver printer software from Programs and Features.
• If your printer software includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.

Reference Web Page -- Software & Drivers

Software and Drivers for HP OfficeJet Pro 7720 Wide Format All-in-One Printer series  

Set the Operating System to Windows / Windows 11

↓  Hints  ↓

When available ...

The Offline Use Only, Print and Scan Driver, or similarly named installation web packs can be used in either a network‑connected or USB‑connected environment.

The name of the installation file depends on the printer model and the type of packaging.

This method includes the printer software in the installation package; hence the much larger file size.

You need not answer questions about which driver or type of printer software to select and install.

Using USB?

Be sure to unplug the USB cable between the printer and the computer before loading the software. 

Re-connect the USB cable when instructed to do so, generally near the end of the successful installation of the printer software. 

Full Driver -- Web Pack Installation -- Information, Instructions, and Download

HP OfficeJet Pro 7720 Wide Format All-in-One Print and Scan Driver and Accessories 

-- At this writing --

Type:  Driver

Version:  63.8.6459

Operating system:  Microsoft Windows 11

Release date:  Jul 2, 2026

                       ↓ Download / Save / Install ↓

File name:  Full_Webpack-63.8.6459-SJ0001_Full_Webpack.exe (436.2 MB)

After the software is installed, Restart the computer and log in

HP_Printer_Assistant_HP_Scan_Assistant_12

Next,

Optional -- Can be installed stand-alone

HP Universal Scan - Full Feature Software and Driver 

HP_Universal_Scan_PDF_More_Menus_6

-- What else? --

Cannot use the HP App for any reason?

Windows Scan is an excellent standard alternative for PDF / Image scanning in Windows.

In Windows,

Open

Start

Search for Windows Scan

Open the Scan app

OR

Get the scan application from the Microsoft Store:

Windows Scan

Start_Windows_Scan_App_1

Windows_Scan_Options_4

Next,

Neither the older HP Smart application nor its replacement app, HP, are suitable for a USB-only setup.

Should it work at all, many of the features of the app will be missing or curtailed.

====  ====  ====  ====  ====  ====

HP App >>> Download / Install - How-to, FAQ, Troubleshooting

HP -- the company -- has named the new application for your HP computer and HP Printer → HP

<< Important -- 2026 >>

• HP has replaced the HP Smart application with the HP App on all supported platforms.
• The HP App is available at the App Store for your supported device (computer, tablet, phone).
• HP appears to be an indirect replacement for the HP Support Assistant application.
• HP is a sort of app-wrapper and includes both your HP computer and any HP Printers that have been detected or added to the HP App.
• HP Smart -- the application for used for scan, print, shortcuts, and mobile fax, is now parked inside of the HP App Printer section.

<< ------------------ >>

It makes more sense when you see it.

Scroll down in this message to section -- Watch – HP App – Introduction --

HP App for Windows is available at the Microsoft Store

-- Important –

All HP applications should be sourced from HP (the company).

What?  Fakes have been discovered on at least one App Store –

Check that the application you are installing is sourced from “HP Inc.”

------------------------

Start

 HP printer setup (HP app)

Read the FAQs

For example: 

What are the HP app requirements?

And / or

Why do I need to sign in or create an account to use the HP app?

And / or

Why can't I connect my wireless printer or print over the network?

>>> Terms of Use >>>  HP App - Terms of Service

-- Reminders -- Initial Connection --

• Your device (computer, tablet, phone) and printer must be connected to the same network.
• On the mobile device, Location Services and Bluetooth should both be switched ON
• In Windows, switch ON Network Discovery and File Sharing in your private profile
• If using, switch OFF your VPN

-- Details / Videos –

 HP Support Official Channel – HP Support Video Gallery

-- Watch – HP App – Introduction --

 HP Support Videos – HP App - What happened to HP Smart? | Use the new HP app 

 10 chapters

 Expand the area that describes the application – read the first sentences and click “More”

 Samples

 Print, Scan, Fax, Save – Minute 1:15

 Account Information and Print Dashboard – Minute 1:30

 Get Help – Minute 2:02

 Select “Use AI Search” – Minute 2:08

 EWS (Embedded Web Server) – Minute 2:21 > Printer Settings > View all > Advanced (opens EWS)

 Reminders

• If asked enter the printer’s PIN number – The default PIN might be located on the back or inside the printer (ink access area).

 And

• “Advanced” / EWS can also be opened using your Browser:   Open your Browser > Type / enter the Printer IP address into URL / Address bar

And

  Set up an HP printer over a wireless network with the HP app | HP Support

And

 HP Support Videos – HP App - Scan using the HP App | HP printers | HP Support

-- Missing Features or Scan – Fixes --

 HP Support Videos – HP App - Fix unavailable features in the HP app | HP printers | HP Support

 HP Support Videos – HP App - Fix a “Scanning Unavailable” error in the HP app | HP printers | HP Sup...

-- Example -- HP App - Mobile - Menus and Options --

HP_App_Win_Menu_Options_8

Example -- HP App -- Windows - Scan - Document - Save

HP_App_Win_Scan_PDF_Save_4

===================================

Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

HP OfficeJet Pro 7720 Wide Format All-in-One Printer series  

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Answered / Helpful to resolve , Click Post "Accept as Solution"

[teunavandijk]

Thanks for all this information. But something went wrong and now I am in serious trouble and don't know how to resolve that (and ChatGPT so far unable to help): I deleted the old HP Smart so as to have a clean new version, but now HP Smart does not work any more, because I briefly (second) see the old version with its colors of the cartridges but it is immediately replaced by a Copy1 of HP Smart, and although the computer is connected to the printer, and I even can print a test page, this version of HP Smart says the printer is not available. I have no idea how to eliminate this Copy1, and start all over again.