New HP laptop try to print I get Recipient Fax Number

[Billsquest3964]

New Laptop  HP 15.6 inch laptop PC 15-FD0000 9R7K5AV

hp OFFICE JET3830 All-in-one Printer.

When I try to print I get RECIPIENT FAX NUMBER.

Can not print any thig.

My old laptop and my cell phone will print fine,I think could be Drivers.

anybody  else have this problem?

[Kuroi_Kenshi]

Hi @Billsquest3964,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding the issue with the HP OfficeJet 3830 All-in-One Printer asking for a fax number!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Check Printer Settings on the Laptop

• Default Printer: Ensure that the HP OfficeJet 3830 is set as the default printer, not the fax option.
  • Go to Settings > Devices > Printers & scanners.
  • Select the HP OfficeJet 3830 (not the fax option) and set it as the default printer.

2. Update or Reinstall Printer Drivers

• Update Drivers: Ensure you have the latest drivers installed for the HP OfficeJet 3830.
  • Visit the HP Support page: HP OfficeJet 3830 All-in-One Printer Drivers.
  • Download and install the appropriate drivers for your operating system.
• Reinstall Drivers: If updating doesn't work, uninstall the current drivers and reinstall them.
  • Go to Settings > Apps > Apps & features, find the HP printer software, and uninstall it.
  • Then, install the latest drivers from the HP Support page.

3. Configure Printer Settings

• Printer Preferences:
  • After installing the drivers, configure the printer preferences to ensure it defaults to printing.
  • Go to Control Panel > Devices and Printers.
  • Right-click on HP OfficeJet 3830, and choose Printer Preferences, ensure that the print settings are correctly configured.

4. Check Printer Software

• HP Smart App: Install the HP Smart app to manage and configure your printer settings.
  • Download the app from the Windows Store: HP Smart App.
  • Use the app to ensure the printer is set up properly and to send print jobs directly from the app.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,