New HP laptop won't print to HP Photosmart D110 Series Printer

[seagoat38]

My Windows 10 Settings shows that Driver Is Unavailable for the printer. The HP website downloaded software and drivers three times, but failed with errors. A message told me to download the HP Photosmart Basic Driver, but I could find nowhere on the site to do that. I have an HP desktop and another HP laptop that the new laptop will replace. Both of these computers have no problem printing to the Photosmart.

Any suggestions?

[DavidSMP · Accepted solution]

@seagoat38,

Good Day.  Thank you for taking an interest in the HP community. I understand that you require assistance regarding issues with the printer not working with Windows 10 or installing the drivers correctly. I will be really glad to assist you here. 🙂

Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this:

• Did this happen after a software or Windows update?
• Do you get any error messages while printing?

For now, try these steps:

• Please perform a hard reset on the printer from this link: https://hp.care/2xJZa0t  by following instructions from the section “Step 1: Reset the printer”

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, in control panel and select any printer listed there and you will get some options on the top. 
• Click on print server properties. 
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again. 

Then download the latest full feature driver from https://hp.care/2kWkIBM and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should fix the issue.

• If this does not do the trick, please download the Windows Built-in drivers by following instructions from this link: https://hp.care/2o3acvH
• Perform steps 2 and 3 to remove the printer and re-add it. This should do the trick for you. There is an associated YouTube video on how to do it.
•  

Perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.  

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[seagoat38]

Thanks, David, for the concise and detailed instructions. I was patient and followed them, and voila, I'm printing.

[DavidSMP]

@seagoat38,

I reviewed the post. I am really happy for you that it answered your queries. It is terrific to have you back. You've displayed amazing technical expertise, commendable temperament and an uncanny ability to ferret out information and this is a combination that is admirable. Kudos to you for that. 🙂

It has been an absolute privilege to share this platform with you and a genuine pleasure to work with you here. Now trust me I've done all I can to assist you here by keeping your best interest in mind. I hope things work great for you.

If this helps, then  To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed year ahead. Stay healthy and smile big 🙂

 Cheers!