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‎07-29-2021 03:44 PM

HP Recommended
Product: HP Officejet Pro 8615
Operating System: Microsoft Windows 10 (64-bit)

My new Lenovo Yoga 7i laptop with Windows 10 will not print an envelope on my current HP printer.  The message is "paper mismatch."  I need to go to my old laptop with Windows 7 to print out an envelope.  (I use the same print options on both laptops.)

Category:
1 REPLY 1

‎08-02-2021 11:32 PM

HP Recommended

@minnesota-girl, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to print an envelope from your Win 10 computer. To assist you better, which app are you using to print?

Are you using the HP Smart app?

Use the HP Smart app to print and scan from your Win 10 PC

Click here to download and know more about the app.

 

Make sure the envelopes are properly placed in the input tray, you may refer to - Loading Paper, Envelopes

For more info, follow the steps mentioned in - Print on envelopes with an HP printer

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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